TICKETS: You receive your tickets UPON ARRIVAL. Bring your reservation email, paypal confirmation (printed or via phone) or drivers license with you. Or we will look up your reservation with your phone number or drivers license.
It’s Always a Guided Tour: The tour is over 40,000 square feet and one would get lost without a tour guide.
Also, we take approximately 20 people in a group, in timed increments to prevent 100’s of people in one area. (Safety for our guests.) If you have more than 20 people in your family, example 22, we will keep you together.
Service dogs are welcome! Therapy pets are not permitted:
If a service animal is out of control and the handler does not take effective action to control it, staff may request that the animal be removed from the premises.
Mini Golf Tickets: You may add on Alien Vacation Mini Golf tickets with your reservation and save $2 for same day use. Mini Golf tickets can be used any time during that day. No reservations needed for Mini Golf.
Golden Tickets with the YOUTH tab can be used anytime for the WALK-IN line only. Reservations may not be made for these tickets.
Golden Tickets that are 8″x3″ and GOLDEN GIFT CERTIFICATES can be used anytime for RESERVATIONS or WALK-IN lines. You will need to call 330-721-6635 or email firstname.lastname@example.org to make reservations.
Elf Labs: Does not include the Castle Tour. Book your reservations for Elf Labs, then make a second reservation for The Castle Tour. Book the tour one hour after Elf Labs. Ex: 10:00 Elf Lab reservation will be an 11:00 Tour. There is NO WAITING. When Elf Labs is done our guests with tour reservations will go into the next tour.
The last available tour is thirty minutes before closing.
Waiver Form: Yes, you must sign a waiver form to ride our Santa Klaus slide! Download a copy
Hours and Prices: See our Hours and Pricing Page.
Fees: The credit card and service fee do not come to Castle Noel, they are a direct expense of making reservations online. The fees are far below the national average. We have kept the fee price the same for 5 years and this is the first change since we opened. The breakdown is the ticket price + credit card processing fee = Subtotal.
Subtotal + service charge for making reservations online=Total
Thank you for understanding!
Groups: What constitutes a Group? 15 paid admissions.
Santa Klaus Mountain Slide is included in the cost.
Reservations cannot be made within 2 hours of a reservation time.
Ex: The 5:00 pm tour must be booked prior to 3:00 that day. But, you may walk in and purchase tickets at the gift shop. Note: Reservations receive priority admission, but we balance each tour with walk in guests.
Photos: We encourage you to take photos throughout the entire Castle except on top of Santa Klaus Mountain. We’ll do that for you.
Souvenir Santa Photo: $11.95 for a 5×7. Two for 19.95.
We encourage our guests to take photos throughout the attraction. Except on Santa Klaus Mountain. We take professional photos of your visit with Santa and on the Slide.
Santa Only: Is there a way to just see Santa without going through the tour? Not at this time. We created Elf Labs: Fun with Santa for this reason. Children have fun doing activities and they see Santa as the last station. And you use your camera. These events run on the five Saturdays before Christmas. They do sell out.
Strollers: Umbrella strollers please due to space restrictions and stairs within the building.
How long is a tour? Tours on the average are 1.5 to 2 hours.
Is the tour inside? The first 2 minutes of the tour is outside to see our first exhibit. The rest of the tour is inside.
Should I make reservations or can I walk in and buy tickets? We have walk in tickets always available, first come first served.
We time our ticket sales so part of the entrants are reservations and part are walk-Ins. If you see our tickets for a time slot are sold out, remember you can arrive and expect to get tickets as a walk-in, although the wait may be extended depending on the season and visit time.
Reservation Entry: Please enter at the gift shop. Print or show on your phone: Your reservations Confirmation Email or show your drivers license upon arrival.
Reservations: On the average we run within 30 minutes of your reservation time. We want everyone to enjoy the attraction during their tour. Sometimes this causes a back-up in the entrance area. Reservations are highly recommended during the Christmas season. Click here to make reservations now.
Dinner Reservations: Make dinner reservations BEFORE your tour at Castle Noel.
Are we handicap accessible? The first floor is handicap accessible. The second floor is not. For our patrons in wheelchairs we have a venue to watch a professional video of the displays on the second floor. To facilitate your visit we do need to open up our gate between our two buildings in order to bypass steps between the gift shop and the museum itself. Stop inside the gift shop and let us know! Have someone in your party come inside the gift shop and let us know you need assistance. Drop off is in front of Castle Noel’s Gift Shop, 258 South Court St.
Sensory Challenges: Anticipate some loudness that could come from some of the exhibits and guests who cheer or sing. If you have a member of your party that has sensory challenges, you may want to bring headphones or earbuds to tone down the sound for themselves.
Walkers with seats are available on site. I encourage folks that need to rest to use these. This way they have a moving chair to rest on whenever they need to.
Cancellation Policy: You may change your reservation up to 2 weeks before reservation date. Within 2 weeks there is no refund.
During the off season: We have the 2 o’clock tour during the week: Arrive at 2:00-2:10 buy your tickets onsite. Tour leaves at 2:15.