Frequently Asked Questions

TICKETS: You receive your tickets upon arrival. Bring your reservation email or paypal confirmation with you. OR we will look up your reservation.

Elf Labs: Does not include the Castle Tour. Book your reservations for Elf Labs, then make a second reservation for The Castle Tour. Book the tour one hour after Elf Labs. Ex: 10:00 Elf Lab reservation will be an 11:00 Tour. There is NO WAITING. When Elf Labs is done our guests with tour reservations will go into the next tour.

The last available tour is one hour before closing.

Waiver Form: Yes, you must sign a waiver form to ride our Santa Klaus slide!  Download a copy

Hours and Prices: See our Hours and Pricing Page.

Groups: What constitutes a Group? 15 paid admissions, $16.00 each. Make your reservations on line and upon admission you will be refunded $2.00 per ticket.

Santa Klaus Mountain Slide is included in the cost.

Reservations cannot be made within 4 hours of a reservation time.
Ex: The 5:00 pm tour must be booked prior to 1:00 that day. But, you may walkin and purchase tickets at the gift shop. Note: Reservations are priority.

Souvenir Santa Photo: $9.95 for a 5×7.
We encourage our guests to take photos throughout the attraction. Except on Santa Klaus Mountain. We take professional photos of your visit with Santa and on the Slide.

Strollers: Umbrella strollers please. You need to go down and up 5 stairs at the entrance.

How long is a tour? Tours on the average are 1.5 to 2 hours.

Is the tour inside? The first 2 minutes of the tour is outside to see our first exhibit.  The rest of the tour is inside.

Should I make reservations or can I walk in and buy tickets? Yes, you are able to walk in and buy tickets. But, people with reservations will be taken first.

We time our ticket sales so part of the entrants are reservations and part are Walk-Ins.  If you see our tickets for a time slot are sold out, remember you can arrive and expect to get tickets as a walk-in, although the wait may be extended depending on the season and visit time.

Reservation Entry: Please enter at the gift shop.  Please Print Your Reservations Confirmation Email and/or your PayPal Confirmation.

Reservations: There may be an additional 1/2 hour wait. We encourage everyone to enjoy the attraction at the their own pace. Sometimes this causes a back-up in the entrance area.  Reservations recommended during the Christmas season. Click here to make reservations now.

Dinner Reservations: Make dinner reservations BEFORE your tour at Castle Noel.

Are we handicap accessible?  The first floor is handicap accessible. The second floor is not. For our wheel chair patrons we have a venue to watch a professional video of the displays on the second floor. To facilitate your visit we do need to open up our gate between our two buildings in order to remove the hassle of steps between the gift shop and the museum itself. Stop inside the gift shop and let us know!  Have someone in your party come inside the gift shop and let us know you need assistance.  Drop off is in front of Castle Noel’s Gift Shop, 258 South Court St.

Cancellation Policy: You may change your reservation up to 3 weeks before reservation date. Within 3 weeks there is no refund.

During the off season: We have the 2 o’clock tour during the week: Arrive at 2:00-2:10 buy your tickets onsite. Tour leaves at 2:15.